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E-Service Agreement

E-Statement and E-Notice Agreement and Disclosure

Welcome to Peoples Bank online Electronic Bank Statement (E-Statement) and Electronic Bank Notice (E-Notice) Delivery Service. Our goal is to provide you with an easy and convenient way to access your periodic Bank Statements and Notices.

A. Your Consent.

For Peoples Bank to begin forwarding your Bank Statements and Notices to you electronically, we need your consent. By agreeing to have your Bank Statements and Notices sent electronically, you also agree to notify Peoples Bank or change online immediately, any change in your email address or any errors relating to your electronic receipt or access of your E-Statements or E-Notices. Peoples Bank contact information is listed at the bottom of this agreement. Notifications of any email address changes should be received at Peoples Bank ten (10) days before the end of your normal statement cycle.

1. Your consent to receive E-Statements and E-Notices as well as discontinue your paper statements notices.

You elect to receive your Bank Statements (E-Statements) and Notices (E-Notices) through electronic delivery. You also authorize Peoples Bank to stop sending paper statements and notices through postal mail.

2. Your consent to receive disclosures.

In addition to receiving your statements and notices electronically, you also elect to receive periodic electronic disclosures required by bank regulations such as the Notice of Your Financial Privacy Rights or other required disclosures relating to your accounts.

3. Your right to withdraw consent.

If you elect to discontinue this electronic delivery service, you can request a discontinuance of the service by contacting Peoples Bank. Peoples Bank contact information is listed at the bottom of this agreement. It may take up to 45 days for Peoples Bank to implement your request, and after such time you will no longer receive your statements and notices electronically. In addition, you will not be charged any fees for discontinuing this service. Regular paper statement or notice fees, if any, will apply.

4. How you can obtain a paper copy on any of your statement(s) or notices(s).

You can obtain a paper copy of a particular statement or notice by contacting Peoples Bank. The bank contact information is listed at the bottom of this agreement.

5. Hardware and Software for access and retention of electronic information.

The hardware and software requirements to enable you to receive and retain your Bank Statements and Notices electronically are discussed below in Our Requirements.

B. Our Requirements.

1. The same terms apply with respect to electronically delivered Bank Statements and Notices as for those delivered in paper form, and the agreements and disclosures that you have previously entered into with Peoples Bank or received from Peoples Bank remain in effect.

2. For you to be able to receive and view your E-Statement(s) and E-Notices(s) effectively, you must have access to internet connectivity and Adobe Acrobat Reader of 7.0 or later and must be enrolled in our Online Banking product. Adobe Acrobat Reader is available for free at

3. You will receive notification through an email from Peoples Bank that your E-Statement(s) and E-Notice(s) is available for viewing and retention. This can only be delivered to one email address. If the email notification is returned as “undeliverable” we will print and mail a paper statement to your postal address that is on file with Peoples Bank. This may also cause the electronic delivery to be removed from your account(s). When you provide Peoples Bank with a valid email address, you can resume electronic delivery.

Additionally, you will have access to your E-Statements and E-Notices through our online banking service for up to 12 months from the date of delivery. After this, you must contact Peoples Bank to get a paper copy. You may print or save your E-Statements or E-Notices to retain your copies. You must ensure that you safeguard your access and storage of electronic copies just as you would your paper copies to maintain privacy and security of your personal information.

C. Error Resolution Notice –  For Consumers:

In Case of Errors or Questions about Your Electronic Transfers

If you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt, please call or write us at the telephone number or address listed below, as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the error or problem appeared.

Tell us your name and account number.
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (5 business days if involving a Visa transaction or 20 business days if the transfer involved a new account) after we hear from you and will correct the error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days if involving a Visa transaction or 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit it made, if you are a new customer. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

D. Billing Rights Summary

The information below is applicable to those Accounts which may be subject to a Finance Charge.

In Case of Errors or Questions About Your Bill

If you think your bill is wrong, or if you need more information about a transaction on your bill, write us at Peoples Bank, 205 E Main Street, Grand Junction, IA  50107 as soon as possible. We must hear from you no later then 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.

In your letter, give us the following information:

Your name and account number.
The dollar amount of the suspected error.
Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.

You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.

Special Rule for Credit Card Purchase

If you have a problem with the quality of goods or services that you have purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may not have to pay the remaining amount due on the goods or services. You have this protection only when the purchase price was more than $50 and the purchase was made in your home state or within 100 miles of your mailing address. (If we own or operate the merchant, or if we mailed you the advertisement for the property or services, all purchases are covered regardless of the amount or location of purchase.)

How Finance Charges are Computed

Finance charges begin to accrue immediately when we make a loan to you. To figure the finance charge for a billing cycle, we apply a daily periodic rate of finance charge to the “principal balance” of your loan account each day.

To figure “principal balance” for each day, we first take your loan account balance at the beginning of the day and subtract any unpaid finance charges and credit insurance premiums (if any) that are due. Next, we subtract the portion of any payments or credits received that day which apply to the repayment of your loans. (A portion of each payment you make is applied to finance charges and credit insurance premiums, if any.) Then we add any new loans made that day. The final figure is the “principal balance.”

Periodic rates may vary.

E. Service Availability

Peoples Bank may change, suspend or eliminate all or any aspect of this delivery service upon notice to you. Only one owner per account may receive email notifications of posted E-Statement(s) and E-Notice(s). However, all owners with access to Online Banking may view electronic statements and notices that are posted to their accounts(s).

Upon receipt of this electronic disclosure and agreement, Peoples Bank will enable your account(s) to receive electronic delivery of your monthly E-Statement(s) and E-Notices. Within 5-7 days, an email test file will be sent to you. You will need to send an email reply to Peoples Bank to confirm your ability to receive an E-Statement(s) and E-Notice(s).


(515) 993-5680

PO Box 98
804 Greenwood Hills Drive
Adel, IA 50003


(515) 457-8880

12701 University Ave
Clive, IA 50325

Grand Junction

(515) 738-2312

PO Box 49
205 East Main St
Grand Junction, IA 50107

Guthrie Center

(641) 747-3100

401 Main St
Guthrie Center, IA 50115


(515) 386-4848

116 West State St
Jefferson, IA 50129


(515) 275-2758

PO Box 697
338 W. Walnut Street
Ogden, IA  50212


(515) 436-7418

PO Box 37
303 Main St
Rippey, IA 50235


(712) 652-3311

1021 Main St
Scranton, IA 51462


(515) 987-4135

PO Box 880
1185 SE University
Waukee, IA 50263