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Internet Banking Disclosures

The first time you access your accounts through Online Banking, you agree to be bound by the terms and conditions of this agreement and acknowledge your understanding of its terms.

1. Coverage

This Agreement applies to your use of our Online Banking service (“Online Banking”), which permits you to access your accounts with us via the internet for various banking services. This Agreement applies to all persons that are parties to the accounts. In this Agreement, the terms “you” and “your” refer to each depositor on an account accessible by Online Banking, and the terms “us” and “we” and “our” refer to Peoples Bank.

2. Enrollment/Application Forms

To establish Online Banking service you will need to complete certain enrollment forms or other documents evidencing your desire to access your accounts using the internet service. Your signature on the Enrollment Forms constitutes your agreement with the terms of this Agreement.

3. Your Responsibility

You are responsible for selecting all systems, hardware and your Internet Service Provider and for any defect, malfunction or interruption in service or security due to hardware or software failure or your choice of an Internet Service Provider.

4. Access ID

To use Online Banking, you will need to have an Access ID and Password. As a first time user, your Access ID must be one of your account numbers. After you Log On for the first time, you will be prompted to change your Access ID. At that time you can personalize your Access ID, or continue to use your account number.

5. Password

The first time you Log On to Online Banking, you are required to change your Password. Your Password has the same effect as your signature authorizing transactions. You agree to safely keep your Password, not to record your Password or otherwise disclose or make your Password available to anyone other than authorized users of your accounts. Anyone to whom you disclose your Password and anyone who has access to your Password will have full access to the services you can perform with Online Banking, including full access to your accounts. You have no ability to limit any such person’s authority. If anyone uses your Password with your permission, you will be responsible for any transactions performed by that person.

6. Customer Liability

Tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you believe your card and/or code has been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your card and/or code without your permission. [Also, if you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500.] Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.

7. Contact in Event of Unauthorized Transfer

If you believe your Password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call 800-891-9389, or write to Peoples Bank, 12701 University Ave. Clive, IA  50325  Attention: Online Banking Department.

8. Services

Using Online Banking you can: View account information, transfer funds between your accounts, make payments out of your accounts to your loan accounts, schedule monthly payments out of your accounts to your loan accounts and schedule a recurring or one time transfer between your accounts. Subject to available funds, you may transfer funds through Online Banking in any amount.

9. Business Days

Our business days are Monday through Friday. The following holidays are not included as business days: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. We can process a funds transfer on the same business day as your instructions, if we receive your instructions before our Online Banking cut-off hour of 6:00 P.M. on a business day. If we receive your instruction after the end of our business day, we will process the transaction on our next business day. If you schedule a funds transfer for a future date, we process the transaction after the close of business on that date, if that day is a business day. If the date you request for a future transfer or payment is not a business day, we process the transaction on our next business day.

10. Canceling Funds Transfers

You may cancel or change a scheduled funds transfer by selecting and accurately completing the appropriate fields from the payment menu. Any instruction to cancel or change a funds transfer must be made by the Cut-Off Hour of the business day prior to the date the transaction is to be processed. If you do not accurately complete the appropriate instructions prior to that time, we may process the transaction.

11. Overdrafts

When you schedule a funds transfer using Online Banking, you authorize us to withdraw the necessary funds from your account with us. We deduct the amount of your funds transfer from your account on the date we process your instruction. Each instruction to us to withdraw or transfer from an account is an order to us to pay from that account at that time or on a later date, if any, indicated in the instruction. We may charge payments against the account even though the charge creates an overdraft, or we may refuse to make payments against the account even though the charge creates an overdraft. If you overdraw your account, you agree to immediately pay us the overdrawn amount, together with any applicable fees.

12. Fees

We will charge you Online Banking fees, if any, as identified in our current fee schedule, and as it may be amended by us from time to time, and otherwise in accordance with our Deposit Account Rules.

13. Periodic Statements

Your Online Banking account activity will appear on your periodic account statement. If there are no transfers in a particular month you will receive a statement at least quarterly on your savings account.

14. Our Liability For Failure to Make Transfers

If you have given us all of the proper and timely instructions and have properly completed all fields to complete a transfer and we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you subject to the limitations contained in this Agreement, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

If, through no fault of ours, your account does not contain sufficient collected funds to make the transfer.
If the money in your account is subject to legal process or other encumbrances restricting the transfer.
If circumstances beyond our control occur (such as communications, electronic or computer system failure, fire or flood) prevent the transfer or use of Online Banking, despite reasonable precautions that we have taken.
If incomplete or inaccurate information is forwarded to us by you or you have not properly completed the instructions for using Online Banking.
If your operating system is not properly installed or functioning properly.
For errors or failures from any malfunctions of your browser, Internet Service Provider, computer, computer virus or other problems relating to the computer equipment you use with the Internet Service, including, without limitation, your inability to access Internet Service or any part of Internet Service or Online Banking or any part of Online Banking.
For a failure to provide access or for interruption in access to the Internet Service due to Internet Service system failure.

15. Account Information Disclosure

The circumstances under which we may provide information about your accounts to third parties are summarized in our current Privacy Policy posted on this website.

16. Termination

We may modify, suspend or terminate your privilege of using Online Banking and may withhold approval of any transaction, at any time, without prior notice to you. In the event we terminate Online Banking we will try to notify you in advance but are not required to do so. You will be notified as soon as is practicable. Any one person who can use the account accessible with Online Banking may terminate Online Banking. Termination shall not affect the rights and obligations of the parties for transactions made with Online Banking before we have had a reasonable time to respond to your termination request. Your termination of Online Banking will automatically terminate any pending transfers and payments.

17. Third Parties

You understand that support and services relating to Online Banking are provided by third parties other than us, and you authorize us to contract with third parties to provide such support and service.

18. Amendment

We may amend this Agreement at any time. We will give you reasonable notice in writing or by any other method permitted by law.

19. General

This Agreement is intended to supplement and not to replace our agreements between you and us relating to your accounts, including, without limitation, our Deposit Account Rules.

20. Business Accounts

If you maintain a business account, any “authorized representative” of your business is authorized to enter into this Agreement and perform the services offered by Online Banking. The term “authorized representative” means a person with authority of any kind with respect to your accounts or to whom you have authorized access to Online Banking. The limitations on customer liability (set forth in section 6) and our liability to you for failure to make transfers (set forth in section 15) do not apply to any business account.


In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

Tell us your name and account number (if any). 
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. 
Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (5 business days if involving a VISA transaction or 20 business days if the transfer involved a new account) after we hear from and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days if involving a Visa transaction or 20 business days if the transfer involved a new account) for the amount you think is in the error, so that you will have the use of the money during the time it takes us to complete our investigation. if we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

Call us at 800-891-9389 or write us at:

Peoples Bank
12701 University Ave 
Clive, IA 50325

Business days are Monday, Tuesday, Wednesday, Thursday and Friday. Holidays are not included.